Refund policy

We want you to love your Odd Pieces puzzles. If something’s not quite right, you have 30 days from receiving your order to request a return.

To be eligible, your item must be in the same condition as when you received it — unopened, unused, and in its original packaging. Please hang on to your receipt or proof of purchase.

To start a return, simply contact us at hello@oddpieces.com.

Damages and issues
If your puzzle arrives damaged, defective, or not what you ordered, please get in touch with us right away. We’ll review the situation and make things right.

Exceptions / non-returnable items 
We can’t accept returns on sale items or gift cards, but everything else is covered.

Refunds
Once your return is received and checked, we’ll confirm whether it’s approved. If approved, your refund will be issued back to your original payment method within 10 business days. (Your bank or credit card company may take a little extra time to process it.) If it’s been more than 15 business days since we approved your return and you still haven’t seen the refund, just drop us a note at hello@oddpieces.com and we'll look into it!