FAQs

Email us: hello@oddpieces.com

LEARN MORE ABOUT THE NEW PUZZLES

Kids & Adults are crazy about!

What are mystery puzzles?

Mystery Puzzles by Odd Pieces is a 1,000 piece jigsaw puzzle that blends elements from comic books, treasure hunts, and secret endings to create the most exciting puzzling experience yet!

The image on the box is not exactly what you build. You’re building the scene that happens 15 seconds after, so every piece is a part of a surprise.

Can kids play?

Yes! Our puzzles come in different levels of difficulty, but both kids and adults love them. Our puzzles are suitable for any age who can play a regular 1000 piece jigsaw puzzle.

How long does shipping take?

We're a small company working hard to fulfill your orders— delivery times can vary, but it's estimated to arrive at your doorsteps within 1-10 business days!

Where can I find the answer key to the hidden clues and final riddle?

Check in the orange "WARNING" envelope within the puzzle box. You'll find a direct link to the answer key page. No spoilers here! ;)

What currency are the listed prices?

Prices listed on our website are in USD, unless otherwise specified.

I received the wrong items!

Uh-oh! There might've been a switcheroo.

Just send us an email at hello@oddpieces.com with these details:

  • Your order number
  • Your shipping address
  • A photo of all the items you received (front of items)
  • A photo of the items you received (back of the items, with barcodes visible)

We’ll make sure to get the right items to you.

I received a defective puzzle!

Oops, mistakes can sometimes happen. But we'll get that fixed for you!

Shoot us an email at hello@oddpieces.com with the following:

  • Your order number
  • Your shipping address
  • A photo of front of the item
  • A photo of the back of the item (with barcode)
  • A photo of the defect

We'll be sure to get it sorted for you!

I am missing or lost a puzzle piece!

Did the robo vacuum eat it or did your dog mistake it for a snack? No worries, we’ve got you covered!

Shoot us an email at hello@oddpieces.com with the following:

  • Your order number
  • Your shipping address
  • A photo of the entire completed puzzle, showing the missing puzzle piece spot(s)
  • A photo of the back of the item (with barcode)

We'll be sure to get it sorted for you as quickly as possible.

How can I contact you?

The best way to reach us is by email at hello@oddpieces.com. Our customer service ninja will be happy to help :)